Exchange or Refund Policy

NAFAS Exchange or Refund Policy

At NAFAS, we believe your signature scent should be an extension of your identity—a flawless luxury perfume experience that captivates from the first breath. Whether you are exploring our deep, memory-evoking Oud, the serene elegance of Vanilla, or the feminine awakening of Jasmin, we are committed to ensuring your satisfaction.

Due to the delicate nature of luxury fragrances and strict hygiene standards in the UAE, we offer a refined, transparent return process:

• Eligibility Window: You may request a return within 5 days of receiving your delivery.

• Product Condition: To be eligible for a return, your perfume must remain completely sealed, unused, and in its pristine original packaging. Unsealed or used cosmetic products cannot be accepted.

• Refund Processing: Once your returned item is received and inspected at our facility (Nafas Trading L.L.C, The Bayswater by Omniyat, Dubai, UAE), approved refunds will be credited seamlessly to your original payment method.

• The NAFAS Promise: Our perfumes are crafted with exceptional sillage and longevity to act as your ultimate UAE heat solution. However, we understand that discovering your perfect match is a personal journey. For any questions or assistance with a return, our dedicated concierge team is here to guide you.